Tracking Your Order

You can track your order at any time using the Track Order link from the site header or footer, or by logging into your account on our site and reviewing your current order status, as well as the tracking information if your order is eligible for tracking.

Once your order ships, you will receive a confirmation email. Depending on the method and destination of your order, your shipping confirmation may contain tracking information.

Yes, orders including personalised items may experience additional processing time. Regardless of the delivery method selected at checkout, additional time is needed to process personalisation. This will be confirmed during checkout, depending on your order details.

For orders shipping to the UK, EU, and Canada, relevant duties and taxes will be displayed and collected at checkout. For other countries, import duties or similar charges will be levied once the package reaches its destination. Recipients are responsible for additional charges for customs clearance.

If your order includes items with different availability times, we will dispatch it when all items are ready.

Orders may not be dispatched on the same day due to various reasons, including pre-orders or items not in stock at the time of ordering, payment card checks, and personalised items, which may require additional processing time.