Return Information

Start by visiting our Returns Portal. You'll need to enter your Order Number and Postal Code from your Order Confirmation email. Follow the on-screen instructions to complete the process.

After filling out the form, select your preferred return method, download the returns label, attach it to your parcel, and drop it off at the nearest drop-off point.

Track the progress of your return via the Returns Portal. Tracking is available once your parcel begins transit.

Refunds are processed within up to 14 working days. You'll receive a confirmation email once it's done.

Merchandise can be returned up to 90 days from the parcel's despatch date.

Items must be in their original condition, unworn/unused, with original tags and labels for the return to be accepted.

Opened DVDs, video games, and pierced jewellery can only be returned if they are damaged or incorrect upon receipt.

Personalised items are non-returnable unless they are faulty, damaged, or wrong. We are not responsible for changes in team rosters or badge designs after a replica item has been printed.

Yes, products like underwear and swimwear cannot be returned for hygiene reasons, along with items likely to deteriorate or expire rapidly.

If the full order is returned within 14 days, we'll refund all payments received, including delivery costs, except for supplementary costs if a non-standard delivery method was chosen.

Returns made after 14 days but within the 90-day period will result in a refund excluding delivery charges, unless the items are faulty, damaged, or not as described.

Refunds are issued using the same payment method as the initial transaction, unless we've agreed otherwise.