Delivery & Shipping

UK Standard Delivery takes 1-3 working days from when the order leaves our warehouse. It does not guarantee delivery on a specific date and may be left in a safe location. If tracking is required, please allow at least 6 working days before contacting Customer Service. Delivery to Northern Ireland, non-mainland UK, and certain remote areas may take longer.

Express Delivery ensures your order is delivered 1 working day after it leaves our warehouse. Orders must be placed before 8pm without any personalisation or badge printing for the quickest delivery. The chosen Shipping Method at checkout will determine the delivery speed once it departs our warehouse. Note that delivery to Northern Ireland, non-mainland UK, and certain remote areas will take longer.

Yes, adding personalisation to an item may extend the despatch time of your order, regardless of the delivery service chosen. The estimated despatch time will be indicated at checkout.

We do not offer guaranteed delivery on weekends or public holidays.

Transit times vary by delivery location. Standard Delivery may not include a tracking number unless a trackable service is used, in which case a tracking link will be provided in your ship confirmation email. Deliveries typically take 10-20 working days, but please allow up to 25 working days from when your order leaves our warehouse.

Your order must be under 2kg, under 150€ in value, and no larger than 60cm x 60cm x 60cm to qualify for Standard International Delivery.

This service provides a fully traceable delivery, with orders usually arriving within 3-7 working days depending on location. Allow up to 10 working days from the date your order leaves our warehouse. Delivery times may be longer for remote addresses, and costs vary by order weight and volume.

A handling fee may be charged to cover warehouse storage and packing costs, which will be displayed at checkout.

Items shipped from the UK may incur duty and other charges upon entering other countries, which must be paid by the recipient. We are not liable for these costs, and carrier charges for additional fees will be arranged with the recipient directly.

Orders with items of different availability will be dispatched once all items are ready.

Orders may be delayed due to pre-orders, payment card checks, or personalisation requirements. We strive to process and dispatch orders as quickly as possible.

Partial shipments can occur due to large orders, special event items, manufacturer direct items, or items shipping from different facilities. Separate shipping confirmations will be sent for each package, but only one shipping fee is charged.